May 21, 2026·7 min read
Evaluation-Driven Development: Shipping an AI Booking Agent You Can Trust
I was fixing Holocomm's booking agent one conversation at a time, with no metric to tell me whether a change helped or quietly regressed. The fix: evaluate the whole agentic flow with openevals — golden fixtures, multi-turn simulated users, an adversarial safety floor — and promote a change only when the numbers say it's better.
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